Chapter and Quills Store Policies
Welcome to Chapter and Quills! We sincerely appreciate your support of our Black, woman, and veteran-owned small business. Please review our comprehensive store guidelines below.
Shipping Policy: Effective Date: July 2026
Our team typically packages and fulfills orders within 2–4 business days after receiving your payment. However, processing times may extend slightly during high-volume periods, such as book launches, holidays, major sales, or special events. Please note that our business days run Monday through Friday, excluding federal holidays.
Delivery Methods & Shipping Costs
We proudly ship throughout the United States utilizing trusted carriers like USPS. Our system dynamically calculates your final shipping fees based on package weight, delivery destination, and your selected shipping method.  To reward our community, we also roll out free shipping promotions occasionally.
Tracking Your Package.  As soon as your package leaves our facility, you will automatically receive an automated email containing your tracking information so you can monitor its journey.
Handling Damaged or Lost Orders: If your package happens to arrive damaged, please reach out to our team within 5 days of delivery. To speed up your resolution, kindly include:
    • Your official order number
    • Clear photos of the damaged merchandise
    • Clear photos of the outer shipping box

Alternatively, if your package appears completely lost in transit, contact us immediately. We will gladly step in to help you file an official claim with the shipping carrier.
Customer Address Responsibilities:  Shoppers must provide an accurate and complete delivery address at checkout. Consequently, Chapter and Quills cannot assume responsibility for delivery delays or lost packages that result from incorrect address entries.
Future Local Pickup Options:  Looking ahead, we plan to introduce local pickup options during upcoming pop-up events. Once finalized, we will announce pickup availability directly on our website and social media channels. Thank you for supporting independent books and our growing community!
Return & Refund Policy: Effective Date: July 2026
Because our catalog highlights specialty merchandise and physical books, we enforce the following specific return boundaries.
Physical Book Returns
You may return books within 10 days of delivery, provided they meet the following strict criteria:
    • Entirely unread and unused
    • Kept in their original pristine condition
    • Completely free from any form of damage

Please keep in mind that customers cover all return shipping costs unless our team made an explicit fulfillment error.
Reporting Damaged or Incorrect Shipments: Should you receive an incorrect item or discover shipping damage, please notify us within 5 days. After reviewing your claim, we will promptly replace the item or issue a qualified refund.
Non-Returnable Merchandise
Due to the nature of retail inventory, we cannot accept returns, exchanges, or refunds for the following items:
    • Digital products and downloads
    • Electronic gift cards
    • Signed books or personalized items
    • Clearance and final sale merchandise
    • Opened food or beverage products (when available)

The Refund Process:  Our store team will formally approve or deny your request immediately after receiving and inspecting your returned package. Once approved, we issue refunds directly back to your original payment method within 5–10 business days. Kindly note that original shipping charges remain non-refundable unless a store mistake occurred.
Accessibility Statement:  Chapter and Quills remains deeply committed to fostering an inclusive, welcoming, and accessible digital experience for every single visitor.
Our Accessibility Standards
To ensure a seamless experience, we actively design our website around recognized digital accessibility standards. Furthermore, we continuously audit our platform to elevate everyday usability. [1]
Requesting Assistance
If you run into any barriers while navigating our pages or finalizing an order, please contact us immediately. We eagerly welcome your direct feedback, as your insights help us improve digital access for everyone.
Cookie Policy:  Chapter and Quills utilizes cookies to actively optimize your digital browsing experience.
How Cookies Serve You
These small data tools allow our website to smoothly handle the following tasks:
    • Remembering the exact contents of your shopping cart
    • Keeping you securely logged into your user account
    • Analyzing how visitors navigate and use our storefront
    • Elevating overall website speed and performance
    • Delivering highly relevant marketing layouts when permitted

Managing Your Preferences:  You can freely disable or block cookies through your individual browser settings at any time. However, switching off cookies may cause specific store features to stop functioning properly. By continuing to explore our online storefront, you officially consent to our cookie usage.
Age Verification
Certain products and future services offered through Chapter and Quills carry strict age restrictions.
Compliance Agreements
By purchasing age-restricted products or signing up for specialized events, you legally confirm that you meet the minimum age requirements dictated by federal, state, and local laws.
Future Licensed Events
If we introduce alcoholic beverages during future licensed pop-ups or at a physical brick-and-mortar location, patrons must be 21 years of age or older. Additionally, attendees must present a valid, government-issued photo ID upon request. Consequently, Chapter and Quills reserves the absolute right to cancel any digital or physical order that cannot legally be fulfilled due to age restrictions.
If you have any questions please contact us at quillchat@chapterandquills.com